Frequently Asked Questions (FAQ) for SunglassOutlet.com (a Business of Black Flag Outfitters)

Welcome to the SunglassOutlet.com FAQ section! Below you will find answers to common questions about our products, shipping, returns, and more. If your question is not answered here, feel free to contact us directly for assistance.

We specialize in high-quality sunglasses and related accessories, including men’s and women’s sunglass bundles, lens guides, and sunglass cases. Our products are designed to provide protection, style, and durability.

No, you can make a purchase as a guest. However, creating an account on SunglassOutlet.com allows you to:

• Track your order history.
• Enjoy faster checkouts.
• Receive special promotions and free shipping (for SunglassOutlet.com members).
• Participate in our Loyalty program.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order in real-time through the carrier’s website. We also offer tracking through your account on SunglassOutlet.com if you created one.

Yes! SunglassOutlet.com members receive free standard shipping on all orders. If you're not a member, shipping costs will be calculated at checkout based on your order size, weight, and destination. See our Shipping policy for more information.

We process orders within 24 hours of purchase. Orders are shipped within 48 hours after processing. Please note that orders placed after 12:00 pm MST on Friday and on weekends or holidays will be processed on the next business day. See our shipping policy for more information.

We offer two shipping options:

• Standard Shipping: 3-7 business days.
• Express Shipping: 1-3 business days.

Shipping times may vary depending on your location.

No, we currently only ship domestically within the United States.

Unfortunately, once an order is placed, the shipping address cannot be changed. Please double-check your information before completing your purchase. If you notice an error, contact our customer service team immediately, and we’ll do our best to help.

We offer a 15-day return policy on most items for non-members and 30-day returns for members, with the following conditions:

• Items must be the exact item purchased, in new condition, and free from damage or wear.
• For bundled promotions, all items in the bundle must be returned.
• For SunglassOutlet.com members, the return period is extended to 30 days. For more details, please review our Return Policy.

To return an item, please contact our customer service team to request a return authorization. We will provide instructions for sending the item back to us. Once received and inspected, we will process your refund or exchange.

If your order arrives damaged or has a manufacturing defect, please contact us within  the return window of receiving the item. We will reship the item at no additional cost to you or offer a replacement, depending on availability.

Yes, we accept exchanges for items in new condition that meet our return criteria. To exchange an item, please contact customer service to arrange for the return and exchange process.

Yes, we ship to both PO Boxes and APO/FPO military addresses. Please note that deliveries to these locations may take longer.

You can sign up for SunglassOutlet.com membership by creating an account on our website. Membership includes benefits like free shipping and access to exclusive promotions.

If you have any additional questions or need assistance, please contact us via:

• Email: Support@sunglassoutlet.com

We are here to help with any concerns you may have regarding your orders, returns, or any other inquiries.

Thank you for shopping with SunglassOutlet.com! We appreciate your business and are committed to providing you with the best products and customer service possible.