Return Details
Our #1 goal is to ensure you are 100% satisfied with your purchase. You may return any item within 30 days of delivery by following our return steps. Once you fill in the appropriate information, you will be able to print off a prepaid(free) return shipping label to send the item back for a refund.
| Return Period | Return Requirements | Items to Return | Restocking Fee |
|---|---|---|---|
| 30 Days | Product must still be in Brand New condition | Original Product Received | No |
| Free return label provided | No scratches on lens or frame | All included accessories | |
| Manufacturer Packaging |
*Please Note : Paid shipping methods chosen at checkout are not refundable.
Our Return Address
SunglassOutlet Returns6601 NW 14TH ST STE10
Plantation, Fl 33313 USA
Refund Timeline
Package transit time on returns is usually within 2-5 business days if utilizing our prepaid return label. Once we receive your return package, your refund will be processed within 2 business days. All refunds are sent back to originial payment method. Once your refund has been processed, it may take a few business days for you to see it on the original payment method.
- Return Transit Time
- 2-5 Business Days
- Return Processing Time
- 2 Business Days
- Refund Processing Time
- Varies by bank, usually within a few days
Defective/Damaged On Arrival
In the unfortunate circusmstance in which your order arrives with a defective product or was damaged in transit, we will resolve the issue ASAP. The below steps are how we handle unforeseen issues like this.
- Reach out to us via chat or email with photos of the issue.
- We will respond with a return label to send the damaged product back.
- Once the damaged product is received, we will send out a replacement accordingly.
Exchanges
Unfortunately, this is not something which we currently offer. The easiest way to receive another product would be to return the original item by following the process as outlined on our return steps page and to reorder. Once we receive and process your return, we can either offer store credit to your account or a refund back to your original payment method so that you can proceed to purchase the product you are wanting.
Return Requirements
To ensure a full refund, simply return all products in the same new condition as received with original manufacturers accessories and packaging . Restocking fee will only be applied to products returned in used condition or missing appropriate manufacturers accessories or packaging.